Refunds & Return Policy

Return Policy and Refund Guidelines

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be initiate a return, please return your item in the same condition that you received it, and in its original packaging. 

To start a return, you can contact us at info@melanatedartprints.com. 

You will receive via email instructions on where to send your item. Items sent back to us without first requesting a return will not be accepted. Please make a copy of the return shipping charges and a refund for those shipping charges will be refunded via Zelle.  Provide your email and telephone number.

You can always contact us for any return question at info@melanatedartprints.com. 

Damages and issues
Please inspect your order upon receipt and contact us within 2-3 business days.If possible, please submit photographs to document the damaged items.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, digital downloads, printable art, etc.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received, and refunded, then make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, the refunded will then be processed.  Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Our goal at Melanated Art Prints, is to make sure you are 100% completely satisfied with your order.  There are no refunds on sale items or gift cards.

Overview of Our Return Policy

Our return policy is designed to make the process simple, fair, and easy to follow. If you are not fully satisfied with your purchase, you may be eligible to return the item within the stated return window, as long as it meets our conditions. We aim to provide a smooth experience from start to finish, with clear steps and helpful support along the way. Please review all product details carefully before placing an order, since some items may not qualify for return. By understanding the return policy in advance, you can shop with greater confidence and know what to expect if you need assistance.

Eligibility for Returns and Refunds

To qualify under our return policy, items must usually be unused, in their original condition, and returned with all original packaging and accessories. Proof of purchase may also be required to process a refund or exchange. Certain products, such as final sale items, personalized goods, or opened consumable items, may not be eligible for return. If an item arrives damaged or incorrect, please contact us as soon as possible so we can review the issue quickly. Our goal is to handle each request fairly while protecting both customer satisfaction and product quality standards. Checking eligibility before sending a return helps avoid delays and ensures a smoother refund process.

How to Start a Return Request

If you need to begin a return, please contact our support team with your order number, item details, and reason for the request. Once we review your information, we will provide the next steps, including any return authorization or shipping instructions if needed. Do not send items back without approval, as this may delay processing. Customers are responsible for following the return instructions carefully and using a trackable shipping method when required. Keeping your shipment receipt is strongly recommended until your request is completed. This approach helps us process your return policy request efficiently and reduces the risk of lost or delayed packages.

Refund Timeline and Exchange Process

After we receive and inspect the returned item, we will notify you of the approval status. If the return is approved, the refund will be issued to your original payment method within the stated processing time. Depending on your bank or card provider, it may take additional days for the funds to appear in your account. If you request an exchange instead of a refund, we will work to send the replacement item based on product availability. In cases where a product is out of stock, we may offer an alternative solution if appropriate. Our return policy aims to keep the process transparent so you know exactly what happens at every stage.

Shipping Costs, Damaged Items, and Support

Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. If we made an error or the product arrived in poor condition, please let us know right away so we can assess the situation and provide a solution. We recommend using secure packaging to prevent damage during transit. If you have any questions about the return policy, eligible items, or refund timing, our support team is ready to help. Clear communication helps us resolve concerns faster and makes the entire return experience more reliable, convenient, and customer-friendly.